Dhumi helped MyPetBuddy transform pet care e-commerce with AI-powered automation
The Client
MyPetBuddy, operated under MEPPAYIL VENTURES PRIVATE LIMITED, is an online platform that provides everything related to pet care in Bengaluru since 2015. From food, toys, grooming, training, essentials, to vet consultation, pet boarding, and pharmacy - everything is available on the website for cats and dogs.
The Challenge
Due to the wide range of products and services for pet care, MyPetBuddy was unable to track and manage the customer orders, provide personal recommendations, and track logistics status. The client needed a consolidated platform that could handle complex product inventories, recurring orders, including subscriptions and promotions.
Key Pain Points
Inaccurate real-time inventory tracking
Slow order processing and shipment management
Limited customer and subscription management
Inefficient returns and customer support handling
The Solution
The E-commerce platform developed for MyPetBuddy helped enhance the inventory and logistics, subscriptions and ordering management. It automated the manual process, which improved customer service and even provided personalised recommendations.
The Result
The MyPetBuddy site has reduced order processing times by 45%, increased inventory accuracy by 60%, and efficiently handled shipment tracking. Additionally, there has also been an increase in customer satisfaction and response time and a rise in repeat orders by 35%.