Ezon automates the traditional CRM to build a scalable digital ecosystem for its business.
The Client
Beginning the journey in 2016 as part of Elite Engineering, Ezon specialises in affordable and practical EVs. They focus on manufacturing two-wheelers, three-wheelers and industrial vehicles for a sustainable future.
The Challenge
The Client was facing operational problems, including complex pricing on bulk orders, and inventory management, quotation-based ordering systems, multi-warehouse management, and technical document sharing. The traditional CRM was unable to meet the requirements that were emerging due to the complexities.
Key Pain Points
Complex bulk-order and distributor-specific pricing management
Delays in quotation-based ordering workflows
Lack of real-time inventory visibility across warehouses
Difficulty managing multi-warehouse operations efficiently
Manual dependency in sales and operational processes
Disconnected coordination between sales, logistics, and production teams
Challenges in sharing and managing technical documents centrally
Limited scalability of the traditional CRM system
The Solution
Dhumi has developed an artificial intelligence-enabled ERP and eCommerce ecosystem for Ezon, specifically for their manufacturing processes. It streamlined their quotation process, managed inventory and warehouse management in real-time, consolidated all their technical documents in one place, and integrated all sales and production activities into one intelligent system.
The Result
Ezon cut manual processes by 65%, increased stock accuracy by 40%, and processed orders faster by more than 50% using automation and system integration. It has also helped in building a scalable digital ecosystem that would assist in business expansion in the coming years.