Simplified gig workforce management for a high-volume hiring organisation

A provider of gig-based manpower for large delivery and logistics platforms, focusing on high-volume onboarding and tracking.

Initial State: Operations relied on fragmented tools and manual records, making performance tracking and scaling difficult.

Challenges

Key obstacles faced before implementing the solution

Worker details, assignments, and performance data were siloed across different platforms.
Inconsistent tracking of attendance and work completion.
Lack of a structured rating system for worker reliability, quality, or engagement.
Difficulties in workforce planning and deployment as volumes increased.
Need for a centralized system to ensure accountability and visibility.

How we planned and executed the solution

Methodology
Design of a custom digital workforce management system using Dhumi’s platform.

1
Structured core workflows for onboarding, assignment tracking, and attendance.
2
Introduced a performance evaluation and rating mechanism to track worker reliability.
3
Centralized all data to improve coordination between operations teams and field workers.

structured tracking

Centralized management of worker details, assignments, and attendance in a single system.

performance visibility

Implemented reviews and ratings based on specific operational parameters.

deployment efficiency

Faster identification of reliable workers, leading to more effective manpower allocation.

The results achieved after implementation

Summary

Transitioned from fragmented management to a structured, data-driven system.

Impact

Gig operations became more transparent and scalable, directly improving service quality for enterprise clients.