Every conversation is a chance to move forward.
Meet Dhumi Convert, the conversational AI platform that helps you answer customers, follow up on leads and keep business moving across calls, WhatsApp and your website.
WhatsApp · New business enquiry
A customer starts a conversation on WhatsApp.
Select a stage to exploreMEET YOUR CHANNELS
Be there where your customers are
One platform for the conversations that matter, across the channels your customers already use.
AI calling agent
Answer inbound calls and reach out to leads or customers. Your agent can qualify enquiries, confirm orders and arrange a callback.
WhatsApp AI chatbot
Respond to questions, follow up with customers and move the conversation to a person when it needs a human touch.
Website chat
Help visitors find answers from your business knowledge and turn a website conversation into a contact your team can follow up.
HOW IT WORKS
From first message to next step
Set the workflow once. Your agent can respond, take action and keep your team in the loop.
A customer reaches out
A call, WhatsApp message, website enquiry or new Shopify order starts the conversation.
Convert gets to work
Your workflow starts the right agent, which answers from your knowledge base and takes the next step.
Your team has the context
The outcome, conversation history and follow-up tasks are saved against the customer. A person can step in when needed.
For example: a Shopify order can trigger a confirmation call, record the customer’s response and create a follow-up task for your team.
BUILT FOR REAL WORK
One platform. Many ways to help.
Give routine conversations a clear next step, while your people focus on the moments that need them.
Turn more enquiries into conversations
Respond to new leads, ask qualifying questions, create a deal and route the next step to your sales agent or team.
Keep orders moving
Connect Shopify to confirm cash-on-delivery orders, follow up on abandoned carts and respond to payment issues.
Give customers a faster first response
Handle common questions with AI customer support, then hand complex conversations to your team with the history in view.
Follow up without the chase
Schedule callbacks, send reminders and create tasks when a customer needs a response or a teammate needs to act.
YOUR BUSINESS, IN CONTEXT
An AI teammate that knows when to bring in yours.
Give agents your documents and website content to draw on. Keep contacts, deals, transcripts and tasks together, so a handoff starts with context instead of another introduction.
FAQ
Questions, answered
The essentials before you start a conversation with us.
Dhumi Convert is a conversational AI platform that helps businesses manage calls, WhatsApp and website conversations with AI agents, workflows and a shared customer workspace.
Yes. Convert supports English, Hindi and other Indian languages, including Bengali, Gujarati, Kannada, Malayalam, Marathi, Tamil and Telugu.
Yes. An agent can request a handoff, and your team can take over conversations when a customer needs a person.
Convert connects to Shopify to sync products, orders and carts, so events such as new orders or abandoned carts can start workflows.
You can add documents or a website to your knowledge base so your agent can answer using your business information.
Convert uses plans and a credit balance for usage. Talk to our team about the right setup for your business.
Ready to make every conversation count?
See how Dhumi Convert can fit your customers, your channels and the way your team works.
Book a Free Demo Built around your workflow