Refund Policy

At Dhumi.com, customer satisfaction is our priority. If you are not entirely satisfied with our products & services, we are here to help. Please review our refund policy below:

1. Eligibility for Refunds

• Refund requests must be submitted within 10 Days of the purchase date.
• The service or subscription must not have been fully utilized or completed at the time of the refund request.
• Refunds are only applicable to specific services or subscriptions as outlined in the agreement or terms of service.

2. Non-Refundable Items

• Fees associated with setup, customization, or onboarding services are non-refundable.
• Partial refunds may be issued for services already rendered, at Dhumi.com's sole discretion.

3. How to Request a Refund

• Submit a refund request by contacting our support team at support@dhumi.com
• Include your invoice number, purchase details, and reason for the refund request.
• Our team will review your request and respond within 7 business days.

4. Processing Refunds

• Approved refunds will be processed to the original payment method used during the purchase.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

5. Changes to the Refund Policy

• Dhumi.com reserves the right to amend this refund policy at any time without prior notice. Changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions about our refund policy or need assistance with your request, please contact us at support@dhumi.com